CHIEF OPERATIONS OFFICER
The Chief Operations Officer is directly responsible for the day to day operations of the Food Bank. This position ensures that departments meet or exceeds annual goals, participates in staff development and mentoring, as well as participate in strategic planning and budgeting and managing the warehouse operations.
- Design and implement business strategies, plans, and procedures in partnership with the Chief Executive Officer (CEO)
- Set comprehensive goals for maximizing performance and growth for the organization, and making sure goals are met
- Establish policies that promote the organizational culture and vision
- Oversee daily operations of the company and work closely with other departments to ensure processes are followed (Finance, Information Technology, HR, and Development)
- Manage relationships with partners and vendors
- Meet and monitor Feeding America, AIB, OSHA, DOT, USDA and Department of Health requirements and compliance and provide proactive leadership to the organization
- Serve as a Chief Safety Officer for the organization and ensure an active Safety Committee is in place
- Providing internal controls to ensure proper management of assets including warehouse and transportation equipment and facilities equipment and machinery
- Must be able to evaluate and report performance by analyzing and interpreting data as well as operational metrics and then develop plans to improve relevant key performance indicators
- Able to operate a motor vehicle for consistent travel to all branch locations
KNOWLEDGE, SKILLS, ABILITIES
- Strong communication skills
- Strong organization and time management skills
- Demonstrated success in and evidence of ability to meet goals and to plan/oversee work flows and processes
- Strong decision-making and problem-solving skills
- Bachelor’s Degree from a four-year college or university required
- Food Bank experience preferred, but not required
- Five to seven years of senior level management experience in a distribution or manufacturing environment required
- Material handling, trucking, and transportation knowledge required
- Lean manufacturing experience preferred
Harvest Hope Food Bank is an equal opportunity employer.
Branch Director Upstate
The Branch Director is responsible for the overall administration and management of the Harvest Hope Food Bank (HHFB) Florence and Shop Road branches, including its staff, programs, facilities, finances and partnerships.
Essential Duties and Responsibilities
The Branch Director will plan and implement strategies to meet outlined goals and fulfill responsibilities, as related but not limited to:
- Oversees the implementation of distribution center operations, including logistics, scheduling systems, delivery and transportation, loading dock activity, food storage and security, warehouse temperature control, pest control, emergency action plans, and closing procedures.
- Develops and drives culture of accountability through daily assessments and operational evaluation.
- Upon review of operating results of the assigned branches, takes steps to correct any issues or concerns.
- Directs the activities involved in the efficient movement of product including accurate receipt, storage and distribution maximizing space, resources and avoiding waste or damages.
- Establishes effective procedures and controls for the safe and efficient movement and preservation of product; monitors adherence to established procedures to ensure safety and sanitation measures are followed in keeping with Feeding American and AIB guidelines.
- Ensures an accurate inventory of products as tall times through a maintained inventory control system.
- Directly accountable for the successful implementation, assessment and transition of all new operational initiatives.
Strategic and Fiscal Management
- Participates in all strategic planning processes and activities related to assigned branches.
- Implements work plans to meet strategic objectives; provides guidance, direction and authorization to carry out plans in conjunction with senior leadership.
- Provides regular feedback to senior leadership about the accomplishment of operational goals outlined in the strategic plan.
- Interacts and works cooperatively with partner agencies and other food banks to fight hunger locally.
- Follows established policies, procedures and internal controls for prudent financial management and adequate cash flow.
- Prepares annual branch budgets in consultation with senior leadership and monitors monthly.
- Manages assigned branches’ assets, liabilities, revenues and expenses in a manner that is fiscally sound.
Reporting and Compliance
- Responsible for ensuring all standards are met in accordance with Feeding America as well as local, county, state and federal guidelines.
- Develops metrics and reports to monitor results, predict operational needs, enhance client service, and identify process improvement opportunities.
- Keeps informed about all Feeding America, as well as county, state and federal government contracts, disaster programs, etc. and assists with logistical aspects of HHFB’s disaster relief plan
- Serves as primary liaison with auditors for assigned branches.
Facilities / Equipment
- Ensures equipment and facility are operational while identifying opportunities for improvement to reduce waste and manage repair needs.
- Oversees preventative maintenance for vehicles and facilities.
- Suggests replacement schedule for facility systems, equipment and vehicles.
- Develops and manages the safety and sanitation programs.
Personnel Management / Team Leadership
- Sets example of leadership for the entire staff that is inspiring, supportive of open communication, laser-focused on mission and continuously aware of fiduciary duties.
- Trains, delegates, motivates and retains a competent distribution center and operations staff committed to HHFB’s mission and values.
- Coaches and develops staff to maximize performance, makes recommendations affecting staff and employment decisions.
- Partners with senior leadership to execute performance management strategy for assigned branches.
- Works with appropriate staff to identify needs and opportunities.
- Conducts regular meetings with staff, encouraging the sharing of concerns with suggestions for improvements.
- Bachelor’s Degree in Business, Operations, or related degree.
- Minimum of five years of prior management experience in operational roles.
- Demonstrated senior leadership with strategic, policy, and budget planning experience.
- Five years’ experience with distribution/logistics systems preferred.
- Experience with food distribution preferred.
Physical Requirements and Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the tasks outlined in this job description.
This position operates primarily in an office setting within the branch. The position requires sitting at a desk and in meetings for long periods of time and involves extensive computer work with frequent interruptions. Vision abilities required include close vision and the ability to adjust focus. This position requires monitoring warehouse operations in a warehouse environment internally and externally consisting of hot and cold temperatures. With forklift traffic in the facility and product stacked and stored throughout, this position requires someone who is mobile and who can hear and watch for traffic and normal hazards of a warehouse environment.
Frequent traveling during the day is required. Occasionally, this role is required to respond to organizational needs outside of normal working hours. The position requires a fast pace and is deadline-driven.