Agency Relations Coordinator
Location: Florence, S.C.
Status: Exempt
POSITION OVERVIEW
Under the guidance of the Agency Relations & Programs Manager, the Agency Relations Coordinator will help develop, improve, and implement agency relations related services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Develops presentations and presents at county coalition meetings to educate and inform partner agencies of policies, procedures, and resources.
- Conducts timely on-site visits to ensure partner agency compliance with standards and procedures established by all regulatory bodies; creates monthly schedule outlining upcoming and scheduled visits to partner agencies.
- Conducts trainings, on-site interviews, and technical start-up assistance to identify and register new partner agencies as needed.
- Prepares and maintains all written records and reports in an accurate and timely manner.
- Plans and executes annual agency partner conference.
- Regularly captures client feedback and integrates into operations to improve customer service, experience, and impact on the community.
- Identifies most impactful partner agencies and by maximizing those partnerships, increases HHFB’s distribution to assigned counties.
- Works cooperatively with Operations Team to ensure efficient distribution of product to partner agencies and their clients.
- Monitors agency performance for compliance with organizational needs and requirements, including follow-up agency site inspections for corrective action.
- Maintains updated agency documents to ensure agency compliance in preparation for scheduled and unscheduled audits.
- Partners with Mobile Food Pantry Program Manager to execute mobile food pantry drops for assigned counties.
- Coordinates and administers Backpack Program for assigned counties.
HHFB TEAM MEMBER ACCOUNTABILITIES
• Demonstrates a commitment to the HHFB mission and to fighting to end hunger in South Carolina.
• Displays a desire to work with culturally diverse populations using a compassionate, collaborative, and respectful approach.
• Supports a culture of continuous improvement by identifying and communicating process and safety improvements.
• Follows all safety policies and procedures, including reporting all unsafe acts and behaviors, safety hazards, incidents, or accidents immediately.
• Acknowledges that HHFB team members are considered emergency responders and may be called in to perform regular or emergent duties in instances of a federal, state or locally declared emergency.
POSITION REQUIREMENTS
- High School Diploma or equivalent required, Bachelor’s Degree preferred.
- Two or more years of relevant field experience including work in social services, program development, and community organizing or related field.
- Proficiency in Microsoft Office Suite.
- Excellent verbal and written communication skills including comfortability speaking to large groups.
- Ability to work with minimal supervision, organize work independently and meet deadlines via efficient time management.
- Ability to handle multiple tasks and projects concurrently.
- Ability to keep and maintain accurate records, exhibiting exemplary attention to detail.
- Knowledge of HHFB service area preferred.
- Willingness to stay abreast of challenges of rural poverty.
- Valid driver’s license.
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the tasks outlined in this job description.
This position operates primarily in an office setting within the branch. The position requires sitting at a desk and in meetings for long periods of time and involves extensive computer work with frequent interruptions. Vision abilities required include close vision and the ability to adjust focus. With forklift traffic in the facility and product stacked and stored throughout, this position requires someone who is mobile and who can hear and watch for traffic and normal hazards of a warehouse environment. This position requires frequent traveling during the day. Occasionally, this role is required to respond to organizational needs outside of normal working hours.