Director of Fulfillment

Director of Fulfillment

Location: TBD

Status: Exempt

Position Overview

The Director of Fulfillment is responsible for maintaining a structured receiving and distribution process along with providing excellent customer service to food pantry partners (agencies) and food donors. This role will develop and implement strategies for improving key performance indicators including damages, incident rates, overtime, pick rates, and accuracy. The Director of Fulfillment will ensure inventory is distributed in a safe and efficient manner to identified distribution partners and establish and maintain workflow processes as necessary to meet poundage delivery goals as well as performance standards.

Essential Duties and Responsibilities

• Models and drives strong project management, ensuring integration and communication, robust workplans, and visible accountability for objectives.
• Researches, recommends, and implements improvements to business processes and procedures.
• Develops systems and procedures that ensure smooth functioning of the Fulfillment department.
• Analyzes trends in technology and assesses the impact of emerging technologies to create efficiencies in food distribution.
• Develops, documents, and executes standard operating procedures across all facilities and delivery operations
• Assists in the development and implementation of productivity standards and goals in support of the annual operating plan.
• Develops or directs the creation of metrics to measure the performance of all areas of distribution and fulfillment.
• Cultivates a high performance, result-oriented culture by maintaining positive working relationships with all internal and external stakeholders.
• Documents program procedures and best practices for internal use, as well as to enable sharing of successful models with other Food Banks and external stakeholders.
• Manages Food Procurement and Food Donor Relationship Specialists to ensure inventory supplies and donations are tracking with annual budget goals.
• Using quantifiable metrics and management expertise, performs departmental audits to determine cost benefit as well as demand and service capacity.
• Ensures optimal effectiveness and production through effective use of inventory software specifically warehouse management, inventory procurement and management, labor control, and distribution logistics.
• Serves as a member of the Leadership team and as such is responsible for providing leadership in decision-making and vision building for HHFB.
• Oversees existing and new programs relating to food logistics, including food safety and compliance teams, volunteer programs, mobile distributions, and food resourcing.

HHFB Team Member Accountabilities

• Demonstrates a commitment to the HHFB mission and to fighting to end hunger in South Carolina.
• Displays a desire to work with culturally diverse populations using a compassionate, collaborative, and respectful approach.
• Supports a culture of continuous improvement by identifying and communicating process and safety improvements.
• Follows all safety policies and procedures, including reporting all unsafe acts and behaviors, safety hazards, incidents, or accidents immediately.
• Acknowledges that HHFB team members are considered emergency responders and may be called in to perform regular or emergent duties in instances of a federal, state or locally declared emergency.

Position Requirements

• Bachelor's degree Business Administration, Supply Chain Management, or related study; Master’s degree preferred.
• Seven or more years of distribution center experience.
• Five or more years of management/director level experience.
• High level of communication skills; professional and diplomatic ability to converse among multiple departments.
• Demonstrated leadership skills and ability to develop, nurture, grow, and enable strengths within teams to promote success.
• Experience working closely with internal management groups and ability to provide support as well as monitoring for results.
• Analytical skills and ability to run technical reports and draw insight to lead decision making.

Physical Requirements and Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the tasks outlined in this job description.


This position is set both an office and a warehouse environment with varying temperatures, including freezers and outdoor weather conditions. The position is required to sit, stand, bend, twist, carry and lift objects up to 30 to 50 pounds. With forklift traffic in the facility and product stacked and stored throughout, this position requires someone who is mobile and who can hear and watch for traffic and normal hazards of a warehouse environment. Traveling during the day is required. Occasionally, this role must respond to organizational needs outside of normal working hours.

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Harvest Hope Food Bank is an equal opportunity employer and embraces a philosophy that recognizes and values diversity. Our goal is to attract, develop, retain and promote a talented diverse workforce in a culture where all employees will contribute to their fullest potential. This description provides information regarding the essential functions of the designated job and the general nature and level of work associated with the position. It should not be interpreted to describe all the duties whose performance may be required of such employees or be used to limit the nature and extent of assignments the individual may be given. This position description does not constitute an employment agreement or contract.