Director of Warehouse Operations and Logistics
Location: Florence, S.C.
The Director of Warehouse Operations and Logistics is responsible for the overall operational administration and management of the Harvest Hope Food Bank (HHFB) three warehouses, facilities, and logistics. This role will develop and implement strategies for improving key performance indicators including damages, incident rates, overtime, pick rates, and accuracy. The Director of Warehouse Operations and Logistics will ensure inventory is accounted for in a safe and efficient manner to identified fulfillment partners and establish and maintain workflow processes as necessary to meet poundage delivery goals as well as performance standards.
Essential Duties and Responsibilities
The Director of Warehouse Operations and Logistics will plan and implement strategies to meet outlined goals and fulfill responsibilities, as related but not limited to:
- Oversees the implementation of all warehouse operations, including logistics, scheduling systems, delivery, and transportation, loading dock activity, food storage and security, warehouse temperature control, pest control, emergency action plans, and closing procedures.
- Develops and drives culture of accountability through daily assessments and operational evaluation.
- Upon review of operating results of the assigned branches, takes steps to correct any issues or concerns.
- Directs the activities involved in the efficient movement of product including accurate receipt, storage and distribution maximizing space, resources and avoiding waste or damages.
- Establishes effective procedures and controls for the safe and efficient movement and preservation of product; monitors adherence to established procedures to ensure safety and sanitation measures are followed in keeping with Feeding American and AIB guidelines.
- Ensures an accurate inventory of products at all times through a maintained inventory control system.
- Directly accountable for the successful implementation, assessment, and transition of all new operational initiatives.
- Analyzes trends in technology and assesses the impact of emerging technologies to create efficiencies in food warehousing and logistics.
- Develops, documents, and executes standard operating procedures across all facilities and delivery operations
- Assists in the development and implementation of productivity standards and goals in support of the annual operating plan.
- Develops or directs the creation of metrics to measure the performance of all areas of warehouse and logistics.
- Cultivates a high performance, result-oriented culture by maintaining positive working relationships with all internal and external stakeholders.
- Documents program procedures and best practices for internal use, as well as to enable sharing of successful models with other Food Banks and external stakeholders.
- Using quantifiable metrics and management expertise, performs departmental audits to determine cost benefit as well as demand and service capacity.
- Ensures optimal effectiveness and production through effective use of inventory software specifically warehouse management, inventory procurement and management, labor control, and distribution logistics.
- Serves as a member of the Leadership team and as such is responsible for providing leadership in decision-making and vision building for HHFB.
- Keeps informed about all Feeding America, as well as county, state and federal government contracts, disaster programs, etc. and assists with logistical aspects of HHFB’s disaster relief plan
- Serves as primary liaison with auditors for assigned branches.
Facilities / Equipment
- Ensures equipment and facility are operational while identifying opportunities for improvement to reduce waste and manage repair needs.
- Oversees preventative maintenance for vehicles, equipment, and facilities.
- Suggests replacement schedule for facility systems, equipment, and vehicles.
- Develops and manages the safety and sanitation programs.
HHFB Team Member Accountabilities
- Demonstrates a commitment to the HHFB mission and to fighting to end hunger in South Carolina.
- Displays a desire to work with culturally diverse populations using a compassionate, collaborative, and respectful approach.
- Supports a culture of continuous improvement by identifying and communicating process and safety improvements.
- Follows all safety policies and procedures, including reporting all unsafe acts and behaviors, safety hazards, incidents, or accidents immediately.
- Acknowledges that HHFB team members are considered emergency responders and may be called in to perform regular or emergent duties in instances of a federal, state or locally declared emergency.
- Bachelor’s Degree in Business, Operations, or related degree.
- Minimum of five years of prior management experience in operational roles.
- Demonstrated senior leadership with strategic, policy, and budget planning experience.
- Five years’ experience with distribution/logistics systems preferred.
- Experience with food distribution preferred.
Physical Requirements and Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the tasks outlined in this job description.
This position operates primarily in an office setting within the branch. The position requires sitting at a desk and in meetings for long periods of time and involves extensive computer work with frequent interruptions. Vision abilities required include close vision and the ability to adjust focus. This position requires monitoring warehouse operations in a warehouse environment internally and externally consisting of hot and cold temperatures. With forklift traffic in the facility and product stacked and stored throughout, this position requires someone who is mobile and who can hear and watch for traffic and normal hazards of a warehouse environment. Frequent traveling during the day is required. Occasionally, this role is required to respond to organizational needs outside of normal working hours. The position requires a fast pace and is deadline driven.
Harvest Hope Food Bank is an equal opportunity employer and embraces a philosophy that recognizes and values diversity. Our goal is to attract, develop, retain and promote a talented diverse workforce in a culture where all employees will contribute to their fullest potential. This description provides information regarding the essential functions of the designated job and the general nature and level of work associated with the position. It should not be interpreted to describe all the duties whose performance may be required of such employees or be used to limit the nature and extent of assignments the individual may be given. This position description does not constitute an employment agreement or contract.