Emergency Food Pantry Coordinator

Emergency Food Pantry Coordinator

Location: Columbia, S.C.

Status: Exempt


The Emergency Food Pantry (EFP) Coordinator is responsible for ensuring efficient and effective daily operations of the EFP area, coordinating with Operations and Fulfillment, supervising staff and volunteers, and providing food for those in need of assistance with dignity, compassion, and education.


•    Coordinates the efficient operation, supervision, and maintenance of the EFP daily service to ensure clients receive nutritionally balanced food and supplies and best practices for food pantry service are being followed.
•    Monitors and assesses the EFP inventory to properly secure food through the appropriate departments as needed in a timely and consistent manner.
•    Ensures the EFP is operating in accordance with all appropriate guidelines set by HHFB compliance policies and procedures for food safety and employee safety as well as the USDA, OSHA, DHEC, Feeding America and all other relevant agencies.
•    Maintains the EFP area of the facility and coordinates cleaning, repairs and needs with the Warehouse Manager.
•    Manages daily and monthly inventory, balances supply vs. demand, and monitors waste according to budget. 
•    Coordinates the EFP schedule with the Volunteer Coordinator to ensure daily supply of volunteers and projects as needed to meet service demand.
•    Provides for the client intake process, ensuring clients are treated with dignity and compassion. 
•    Provides community resource materials/information to clients. 
•    Trains and supervises intake volunteers.  
•    Maintains all client records, USDA forms, records checks, and all monthly and yearly reports for food service and all other programs run by EFP; gathers, records, and safeguards confidential client information.  
•    Ensures that all service data sets are maintained including USDA income eligibility, service, temperature logs, inventory, damaged product, and monthly reporting.
•    Coordinates appropriate volunteer recognition and fellowship activities to thank the volunteers.
•    Provides monthly reports on client data analysis for grant reporting, advocacy and strategic planning purposes.
•    Supports a culture of continuous improvement by identifying and communicating process and safety improvements.


•  Demonstrates a commitment to the HHFB mission and to fighting to end hunger in South Carolina.
•  Displays a desire to work with culturally diverse populations using a compassionate, collaborative, and respectful approach.
•  Supports a culture of continuous improvement by identifying and communicating process and safety improvements.
•  Follows all safety policies and procedures, including reporting all unsafe acts and behaviors, safety hazards, incidents, or accidents immediately.
•  Acknowledges that HHFB team members are considered emergency responders and may be called in to perform regular or emergent duties in instances of a federal, state or locally declared emergency.


•    High School Diploma or equivalent required; Bachelor’s degree preferred.
•    Two or more years of experience in social work, volunteer coordination, and/or a supervisory role.
•    Proficiency in Microsoft Office Suite.
•    Ability to engage and direct volunteers.
•    Exceptional ability to interact with others in a diplomatic, courteous, and positive manner, maintaining a professional demeanor and respond with urgency when necessary.
•    Ability to coordinate multiple projects or events and adhere to deadlines in a high-energy, fast-paced environment.
•    Self-directed, proactive, and independent problem-solver.
•    Ability to motivate and give instruction to large, diverse groups.
•    Exceptional organization skills and attention to detail.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the tasks outlined in this job description.  

This position operates in an office and warehouse environment.  The position requires sitting at a desk and in meetings for long periods of time and involves extensive computer work with frequent interruptions.  Vision abilities required include close vision and the ability to adjust focus. This position is exposed to varying temperatures, including freezers and outdoor weather conditions. The position is regularly required to sit, stand, bend, twist, carry and lift objects up to 30 to 50 pounds.  With forklift traffic in the facility and product stacked and stored throughout, this position requires someone who is mobile and who can hear and watch for traffic and normal hazards of a warehouse environment. Occasionally, this role is required to respond to organizational needs outside of normal working hours.  The position is labor intensive and requires a fast pace.

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