Fulfillment Associate

Fulfillment Associate

Status: Non-Exempt


The Fulfillment Associate Is responsible for storing, staging, and packing food products. This role works closely with our Fulfillment Team and volunteers, pulling and distributing product orders for our partner agencies and programs.


  • Stores, stages, and packs product safely and accurately using established HHFB inventory processes and procedures. 
  • Ensures pick locations remain full; restacks and rearranges product for maximum efficiency.
  • Executes timely pulling of large delivery orders in order of importance.
  • Checks all orders to verify accuracy.
  • Restocks product as needed following specific food storage guidelines.
  • Trains and directs volunteers on distribution and pulling procedures, reinforcing safe work behavior.
  • Monitors picking area, making sure that only designated people are present, i.e., HHFB staff and volunteers.
  • Verifies pick bins and work with Inventory and Quality Assurance Manager to ensure accuracy.
  • Assists in maintaining accurate inventory counts and researches inventory to verify zeros as needed.
  • Assists in pulling product from warehouse to pick slots.
  • Replenishes distribution bins.
  • Loads and unloads trucks.
  • Keeps work area organized and sanitized.
  • Secures distribution area at end of shift.
  • Complies with AIB, Feeding America and other regulatory agency warehouse standards.
  • Other duties as assigned


  • High school diploma or GED.
  • One or more years of experience operating forklift, pallet jack, and other standard warehouse equipment.
  • Proficiency in Microsoft Outlook, Word, and Excel; warehouse management systems experience preferred.
  • Ability to engage and direct volunteers.
  • Ability to interact with others in a diplomatic, courteous, and positive manner, maintaining a professional demeanor and respond with urgency when necessary.
  • Good verbal and written communication skills.
  • Good math skills with demonstrated attention to detail.
  • Self-directed, proactive, and independent problem-solver.
  • Ability to lift a minimum of 40 pounds in a labor-intensive environment.


  • Demonstrates a commitment to the HHFB mission and to fighting to end hunger in South Carolina.
  • Displays a desire to work with culturally diverse populations using a compassionate, collaborative, and respectful approach.
  • Supports a culture of continuous improvement by identifying and communicating process and safety improvements.
  • Follows all safety policies and procedures, including reporting all unsafe acts and behaviors, safety hazards, incidents, or accidents immediately.
  • Acknowledges that HHFB team members are considered emergency responders and may be called in to perform regular or emergent duties in instances of a federal, state or locally declared emergency.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the tasks outlined in this job description.  

This position is primarily set in a warehouse environment with varying temperatures, including freezers and outdoor weather conditions. The position is regularly required to sit, stand, bend, twist, carry and lift objects up to 30 to 50 pounds.  With forklift traffic in the facility and product stacked and stored throughout, this position requires someone who is mobile and who can hear and watch for traffic and normal hazards of a warehouse environment. Occasionally, this role is required to respond to organizational needs outside of normal working hours.  The position is labor intensive and requires a fast pace.

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