Fulfillment Manager

Fulfillment Manager

Location: Greenville, S.C.

Status: Exempt


The Fulfillment Manager is responsible for ensuring inventory is distributed safely and efficiently to identified distribution partners, including MFP, EFP, and Agency Distribution.


  • Establishes and maintains workflow processes as necessary to meet poundage delivery goals as well as performance standards.
  • Oversees the efficient and accurate flow of product through the facility by leading key staff in reporting, inventory, distribution, and quality control.
  • Directs, manages, supervises, evaluates, trains, and motivates fulfillment staff.
  • Oversees a strong partnership between Warehouse, Programs, MFP, and Agency Distribution.
  • Manages day-to-day supervision of Fulfillment Team including providing scheduling support and approve timecards, performing workload assignments, offering timely and constructive feedback to team members on an ongoing basis and through review process, and conducting training for team members as needed.
  • Works with the Director of Fulfillment to set distribution goals for specific location, plans and manages operations to achieve set goals.
  • Collaborates across teams to develop and implement new and innovative models of distribution as directed
  • Employs rigorous performance monitoring and prioritize program goals (i.e., output in meals, efficiency, client experience) to align with those established by Leadership.
  • Oversees existing and new programs relating to food logistics, including safety and compliance teams, volunteer programs, mobile pantry distributions and food resourcing.
  • Promotes open communication and information flow related to the department.
  • Evaluates metrics and adjusts activities to meet or exceed performance expectations.
  • Suggests efficiency ideas, cost reduction measures and assists with the implementation of changes within inbound and outbound warehouse operations.
  • Identifies problems, proposes solutions to peer members of management, and promotes cooperation with other departments.
  • Submits and responds to ideas to improve associate engagement and enablement.
  • Coordinates efforts with the Safety Team to aid in training, conducting associate observations, up-dating preferred work methods, conducting accident investigations to determine root causes and routine safety inspections.
  • Complies with food safety guidelines as required by HHFB policy and procedure, Feeding America, AIB and any other regulatory agencies.


  • Bachelor’s degree in Operations, Logistics, or related field.
  • Five or more years of distribution and/or warehouse management experience, preferably within the food industry.
  • High level of communication skills; professional and diplomatic ability to converse among multiple departments.
  • Demonstrated leadership skills and ability to develop, nurture, grow, and enable strengths within teams to promote success.
  • Experience working closely with internal management groups and ability to provide support as well as monitoring for results.
  • Analytical skills and ability to run technical reports and draw insight to lead decision making.


  • Demonstrates a commitment to the HHFB mission and to fighting to end hunger in South Carolina.
  • Displays a desire to work with culturally diverse populations using a compassionate, collaborative, and respectful approach.
  • Supports a culture of continuous improvement by identifying and communicating process and safety improvements.
  • Follows all safety policies and procedures, including reporting all unsafe acts and behaviors, safety hazards, incidents, or accidents immediately.
  • Acknowledges that HHFB team members are considered emergency responders and may be called in to perform regular or emergent duties in instances of a federal, state or locally declared emergency.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the tasks outlined in this job description.

This position is set both an office and a warehouse environment with varying temperatures, including freezers and outdoor weather conditions. The position is required to sit, stand, bend, twist, carry and lift objects up to 30 to 50 pounds. With forklift traffic in the facility and product stacked and stored throughout, this position requires someone who is mobile and who can hear and watch for traffic and normal hazards of a warehouse environment. Traveling during the day is required. Occasionally, this role must respond to organizational needs outside of normal working hours.

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Harvest Hope Food Bank is an equal opportunity employer and embraces a philosophy that recognizes and values diversity. Our goal is to attract, develop, retain and promote a talented diverse workforce in a culture where all employees will contribute to their fullest potential. This description provides information regarding the essential functions of the designated job and the general nature and level of work associated with the position. It should not be interpreted to describe all the duties whose performance may be required of such employees or be used to limit the nature and extent of assignments the individual may be given. This position description does not constitute an employment agreement or contract.