The Volunteer Coordinator directs all volunteer and special event activities for the branch, works closely with team members to identify volunteer needs as well as specific program/event requirements and coordinates logistical needs, volunteer recruitment, and overall event planning. This position will be responsible for establishing and maintaining good community relations with groups and individuals to assure a constant source of volunteers are available.
DUTIES AND RESPONSIBILITIES
- Identifies and coordinates HHFB’s volunteer needs, recruiting volunteers as need for general warehouse (re-packing, community food distributions, etc.), Emergency Food Pantry, Development and Programs Departments (special events), special skills and general office work.
- Maintains volunteer management software system.
- Recruits volunteers by maximizing existing technology (i.e., email and HHFB website) and by making presentations to community organizations, social groups, schools, businesses, faith communities and other groups, as appropriate.
- Provides centralized volunteer intake services, conducting volunteer assessments to best match HHFB needs with volunteer skills, time commitments and interests.
- Implements volunteer training for assigned branch.
- Performs background checks and initial screening.
- Supports volunteer activities during special events.
- Works with Mobile Food Pantry Program Specialist to schedule volunteers for packing and distributing mobile food pantries when necessary.
- Maintains accurate records of all volunteer activities for in-kind documentation and grants management.
- Coordinates and conducts volunteer orientation.
- Directly supervises special volunteer groups (e.g., corporate groups, family groups, special-needs groups).
- Collaborates with all appropriate departments to schedule volunteers and ensures their proper training
- Develops and maintains volunteer position descriptions.
- Assures food safety and safe work environment in food sorting/packing areas.
- Works to ensure clean, safe, efficient work environment.
- Develops, coordinates, and executes appropriate volunteer recognition plan.
- Creates and executes meaningful, prompt volunteer acknowledgement process.
- Works with Development department to establish goals for volunteer department to increase number of volunteers, monetary donations, and volunteer hours.
- Provides monthly reports on volunteer department activities.
- Works closely with Development team and other key staff in planning, coordinating, and executing HCFB special events, including food drives, fundraising and “friend raising” events.
- In collaboration with appropriate staff, assists with the development and coordination of post-event evaluation process of volunteer management, public perceptions, and other event-related analyses.
- Other related duties as assigned.
- Will assist the Fulfillment team within the warehouse when needed.
- High School Diploma or equivalent required; Bachelor’s degree preferred.
- Two or more years of experience in volunteer coordination and/or a supervisory role.
- Proficiency in Microsoft Office Suite.
- Ability to coordinate multiple projects or events and adhere to deadlines in a high-energy, fast-paced environment.
- Ability to motivate and give instruction to large, diverse groups.
- Exceptional organization skills and attention to detail.
- Valid driver’s license.
HHFB TEAM MEMBER ACCOUNTABILITIES
- Demonstrates a commitment to the HHFB mission and to fighting to end hunger in South Carolina.
- Displays a desire to work with culturally diverse populations using a compassionate, collaborative, and respectful approach.
- Supports a culture of continuous improvement by identifying and communicating process and safety improvements.
- Follows all safety policies and procedures, including reporting all unsafe acts and behaviors, safety hazards, incidents, or accidents immediately.
- Acknowledges that HHFB team members are considered emergency responders and may be called in to perform regular or emergent duties in instances of a federal, state or locally declared emergency.
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the tasks outlined in this job description.
This position operates primarily in an office setting within the branch. The position requires sitting at a desk and in meetings for long periods of time and involves extensive computer work with frequent interruptions. Vision abilities required include close vision and the ability to adjust focus. This position will regularly be in a warehouse environment with varying temperatures, including freezers and outdoor weather conditions. The position is regularly required to sit, stand, bend, twist, carry and lift objects up to 30 to 50 pounds. With forklift traffic in the facility and product stacked and stored throughout, this position requires someone who is mobile and who can hear and watch for traffic and normal hazards of a warehouse environment. Occasionally, this role is required to respond to organizational needs outside of normal working hours. The position is labor intensive and requires a fast pace.
Harvest Hope Food Bank is an equal opportunity employer and embraces a philosophy that recognizes and values diversity. Our goal is to attract, develop, retain and promote a talented diverse workforce in a culture where all employees will contribute to their fullest potential. This description provides information regarding the essential functions of the designated job and the general nature and level of work associated with the position. It should not be interpreted to describe all the duties whose performance may be required of such employees or be used to limit the nature and extent of assignments the individual may be given. This position description does not constitute an employment agreement or contract.